$2M+
ARR portfolio managed across strategic enterprise accounts
Professional Summary
Enterprise-focused strategic advisor to executive stakeholders with experience aligning media investment, performance strategy, and long-term account growth.
Cross-functional operator partnering with planning, ad products, traffic, product, and operations teams to turn customer success into a revenue engine.
Trusted by senior clients to lead QBRs, renewal strategy, portfolio planning, and high-stakes recovery work for at-risk accounts.
Experience
Senior Customer Success Manager
Hearst Media, including 46Mile
- Lead full-lifecycle revenue strategy and digital transformation planning for C-level stakeholders, directing omni-channel investments to maximize portfolio growth.
- Manage a $2M+ portfolio across four strategic accounts, including a $1.5M anchor account, while maintaining a 94% average gross revenue retention rate.
- Generated $300K+ in expansion revenue through structured forecasting, risk mitigation planning, and data-backed growth roadmaps.
- Reversed churn risk on a $257K enterprise account, rebuilding executive alignment to secure a full 2026 renewal plus $80K in expansion revenue.
- Run executive QBRs and performance strategy sessions focused on KPI alignment, budget optimization, and renewal predictability.
Advertising Project Manager
Park Advertising: PERM Advertising Agency
- Managed high-compliance partnerships for major legal firms, ensuring 100% adherence to complex PERM advertising regulations.
- Oversaw a high-velocity monthly pipeline of 60 to 70 cases while maintaining strong quality and workflow discipline in a fast-paced environment.
- Balanced partner success, project execution, and operational rigor across a demanding client portfolio.